Covid-19 Operational Policy

Covid-19 Operating Procedures

 

We are excited to announce that as a result of the relaxation of the Coronavirus regulations by the Welsh Government, Pembrokeshire Wake Park is open for pre-booked Wake Boarding sessions. We are open to members and those who have wakeboarding before and from 23rd July we will be open to beginners. 

 

Unfortunately, the Aqua Park and ringo rides will not currently be available. 

 

Sport Wales and BWSW (British Waterski & Wakeboard) have provided guidance, which we have incorporated into our own operating procedures. To ensure the safety of all our customers and staff, we ask that you respect these procedures.

 

Can I Ride?

  • If you are a member or have wakeboarding before then you can ride at Pembrokeshire Wake Park. Beginners sessions can be booked from 23rd July. 

  • If you do not have your own equipment please see our kit hire page (prices have had to change as a result of the increased cleaning required, reducing the lifespan of our equipment).

  • The shop is still open for sales and we have fresh 2020 stock in at great prices.

 

When Are You Open?

We are currently open 12pm-6pm Thursday & Friday, 10am-6pm Saturday and 10am-4pm Sunday. 

We will operate in 1-hour blocks with 15 mins gap every hour. This is to enable time between each rider to swap whilst maintaining social distancing and ensure only one rider is on the dock at any time. 


 

Before Arrival?

  • Please book online or email us to book. All sessions must be paid for before arrival (you will notice we are running each hour with a 15 minute break, this is to allow changeovers whilst ensuring social distancing is maintained)

  •  No Cash payments will be taken onsite.

  • Please ensure waivers are completed before arrival. 

  • Please do not attend/or book if you or anyone in your household has symptoms of Covid-19. If you need to cancel for this reason, please contact us. 

  • Changing rooms will not be open during this time, therefore we ask that you use the toilet before travelling and arrive prepared.

 

On Arrival

  • Please arrive 15 minutes before the start of your session (if you are already changed, this will give plenty of time and allow for social distancing)

  • On arrival, please use the hand sanitizer provided and check-in at reception on the left of the main clubhouse. 

  • Do not head to the cable until 5 minutes before your start time. 

  • Please wait until the rider before you has exited the water before stepping onto the dock to strap in.  

 

Riding 

  • Participants should stay within their skill level and comfort zone avoiding unnecessary risk of injury. 

  • Riders must leave water at the dock maintaining social distancing with the operator and next rider.

  • Rider must take all equipment with them. 

  •  If you are using the site handle then you are responsible to place the handle in the bucket on the dock with disinfectant. 

 

Rental Equipment

  • Please see ‘kit hire’ prices on our website page.

  • Please check-in at reception and inform the staff member of the equipment you require.

  • Payment will be taken via card only, no cash is currently accepted. 

  • Once equipment is used, please place equipment in black tubs labelled ‘used equipment hire’.

  • Equipment can be shared between members of the same household, as long as it fits correctly.

 

Rules for wakeboarders:

 

1.Please use hand sanitizer provided at check-in.

2. Please ensure you remain socially distanced (2m) at all times. Please stick to the one-way system for entry and exit from clubhouse to car park..

3. Changing rooms, showers are currently closed. One toilet is open. Please speak to a member of staff if you require anything. 

4. The shop is open for browsing, please ensure hands are sanitized before entering and that you make a member of staff aware that you are entering the shop. This will ensure the area can be disinfected ready for the next customer. 

5. Please do not disturb the cable operators whilst they are controlling for others. You should head to the docks maximum 5 minutes before you start on the water to get strapped in. 

6. Please wait until the rider before you is out of the water and off the dock before strapping into your board. 

7. Do not use tables for storage of equipment.

 

Rules for those using our cafe:

 

  1. Please use hand sanitizer provided at check-in.

2. Please ensure you remain socially distanced (2m) at all times. Please stick to the one-way system for entry and exit from clubhouse to car park.

3. There is no table service, please collect or make orders from the clubhouse front door. 

4. Once orders are ready we will call your name/number for collection.

5.Tables will have a green card showing if they are clean and can be used, on leaving please turn the card to red. If the card is red, please do not sit there until a member of staff has cleaned the area. 

 

Toilets, Changing and Showers :

  • Changing rooms and showers will not be open during this time.

  • Toilets are open,  you must sanitise your hands before entering the toilets and wipe down any surfaces touched before exiting (wipes are available).